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are people who
enter into a process, conversation or a conflict without bias towards a particular
opinion or point of view. Among the skills neutrals bring to the table is their
ability to listen well. They become the "ears" in the conflict because
real listening is one of the first casualties in conflict. A good Neutral makes
no assumptions and is a master of asking questions and making non-evaluative observations.
Neutrals go by many names and serve different situations and
needs:
a neutral is engaged
in a conflict in lieu of litigation and they are officially charged with advising
or determining outcome in legal matters. Arbitrators and Early Neutral Evaluators
are neutrals that fall into this category.
a Mediator is engaged to help
participants come to their own decisions and agreements about how to settle
matters after a relationship has broken down, as an alternative to court litigation.
Some mediators have started calling this "back end" mediation -
it's about cleaning up the fall out after a relationship has failed.
a Mediator is engaged to
prevent a conflict from escalating and to restore or strengthen a relationship.
Some mediators have started calling this "front end" mediation -
it's about trying to reconcile differences before a relationship is lost.
a facilitator is engaged to help a group by guiding the group's process. Within
those processes they can attend to strengthening communication skills, developing
team norms and creating the space for open and honest dialogue.
is focused on mediation
and facilitated dialogue.
About Mediation
About Facilitation
About Facilitated Dialogue
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Decision
Making/Advisory processes:
