September 12, next day, next step...

Resolve a Conflict, Heal a Relationship...




What Helps?
What Hinders?
Curiosity
Forming your response while the other talks
Listening well
Focusing on I'm right, you're wrong
Asking Questions
Making "you are" statements
Making Observations
Judging the other person
Focusing on meeting needs
Diagnosing motives
Making clear do-able requests
Making demands
Saying back what you're hearing
Assumptions
Taking responsibility for your feelings
Criticism
Speaking of how something impacts you
Blame
 
Intention:
to meet both parties needs
Intention:
to meet your needs




Think about it...  
Which approach is more likely to:
bring about a sustainable resolution?
build a stronger relationship?
enable peaceful coexistence?